Careers

Cyemptive is currently seeking an individual who has outstanding customer service and trouble-shooting skills to join their team of technology champions as a Sr. Systems Engineer. Success in the world of IT comes down to understanding customers, not just technology. The real secret to being great at IT is to understand the wetware and not just the software.

As an Sr. Systems Engineer at Cyemptive, you will be exposed to a broad range of real world technical and customer environments, enabling you to enhance your career! As an integral member of our team, your daily activities will drive alignment between our client’s needs and our technical resources.

SPECIFIC RESPONSIBILITIES

Serve as a primary owner for server issues and alerts that would get triggered by the Managed Machines or internal servers.                                                                      Work with customers to design and validate new technology solutions to align with their business needs.                                                                                                             Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLA as per Process
Provided thorough research on Customer-facing issues.
Update internal knowledge base of new support solutions as required.
Proactively communicate with customers on their infrastructure management.
Act as a point of escalation for customer issues.
Responsible for onboarding/deployment task/activities for new / existing customer.

REQUIREMENTS/QUALIFICATIONS

Provide excellent customer service and act as a true client advocate
Minimum work experience of 5 years
At least 5+ Years Relevant Server Support Experience
4 / 3-year degree in a technical discipline
Must have full understanding and experience maintaining, managing and monitoring remote servers running Windows OS

Proficient Knowledge in Managing and administration of Windows Server and knowledge in any of the below:
Linux
Networking (LAN/WAN) experience, with knowledge of switching and routing technologies
Windows Shell Scripting
SQL Server Administration
Virtualization & cloud computing experience
Understanding of firewalling & security principles & technologies
Ability to quickly and efficiently address Servers errors and alerts.
Clean driving record and current WA driver’s license
Demonstrate honesty, integrity, fairness and respect with excellent interpersonal skills
Professional attitude, presentation, demeanor
Excellent English communication skills, both written and verbal
Can listen to and understand other points of view, issues, concerns and respond appropriately

BENEFITS

Opportunity for growth and advancement
Paid medical and dental coverage
Paid Vacation / PTO
A great team culture

Cyemptive is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected eterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin.

Apply Now

Cyemptive is currently seeking an outstanding team player and technical whiz to join their team of technology champions as a Systems Tools Engineer. Success in the world of IT comes down to understanding external and internal customers, not just technology. The real secret to being great at IT is to understand the wetware and not just the software.

As a Systems Tools Engineer at Cyemptive, you will work to keep the proverbial “lights on”. With an attention to detail and passion for up-time your duty is to maintain and support our critical tools used in day-to-day operation. Being an integral member of our team, your daily activities assure and improve the productivity of our technicians and engineers – driving our business to new levels of success.

SPECIFIC RESPONSIBILITIES

Ownership in support and maintenance of our various business critical tools including – ConnectWise, Kaseya, LogicMonitor, SharePoint, and more.

Support our NOC clients in their use and troubleshooting of a subset of the aforementioned tools.

Participate in architecting and maintaining the future of our internal infrastructure.

Work with tool vendors to troubleshoot and maintain the tools, as well as leveraging our internal group of seasoned engineers to solve difficult issues.

Process alarms in various monitoring systems and work to fine-tune or escalate based on reported issue.

Serve as an escalation point for our helpdesk team in various complex issues.

Maintain architectural and support documentation of aforementioned tools for secondary tools support staff. (i.e., your backup team)

QUALIFICATIONS

Excels in:
- Windows Server OS and Microsoft patching life-cycle
- Scripting logic
- Intense attention to detail
- Sense of urgency and fast priority adjustment
- Vendor relations and RCAs (no band-aids here)

Other strengths:
- SQL administration
- Windows desktop OS imaging and application installation
- Automation
- General security
- General networking
- Linux administration

OTHER QUALIFICATIONS

At Cyemptive we are built on a foundation of highly skilled individuals with a strong value in teamwork and comradery. We provide excellent customer service for both internal (co-worker) and external clients. As such we look for the following in our employees:

- Ability to remain calm under pressure
- Demonstrate honesty, integrity, fairness and respect with excellent interpersonal skills
- Professional attitude, presentation, demeanor
- Excellent English communication skills, both written and verbal

BENEFITS

Opportunity for growth and advancement
Paid medical and dental coverage
Paid Vacation / PTO
A great team culture

Cyemptive is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Server Applications: 5 years (Required)

Work Location:

• Office and remote.

Work Remotely:

• Yes, not exclusively.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Apply Now

Cyemptive Technology is currently seeking an individual who has outstanding customer service and trouble-shooting skills to join their team of technology champions as a Sr. Network Engineer. Success in the world of IT comes down to understanding customers, not just technology. The real secret to being great at IT is to understand the wetware and not just the software.

As an Sr. Network Engineer at Cyemptive, you will be exposed to a broad range of real world technical and customer environments, enabling you to enhance your career! As an integral member of our team, your daily activities will drive alignment between our client's needs and our technical resources.SPECIFIC RESPONSIBILITIES

• Serve as a primary owner for network issues and alerts that would get triggered by the Managed Machines or internal servers
• Work with customers to design and validate new technology solutions to align with their business needs
• Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLA as per Process
• Provide thorough research on Customer-facing issues
• Update internal knowledge base of new support solutions as required
• Proactively communicate with customers on their infrastructure management
• Act as a point of escalation for customer issues
• Responsible for onboarding/deployment task/activities for new / existing customer

REQUIREMENTS/QUALIFICATIONS

• Provide excellent customer service and act as a true client advocate
• Minimum work experience of 5 years
• At least 5+ Years Relevant Server Support Experience
• 4 / 3-year degree in a technical discipline
• Must have full understanding and experience maintaining, managing and monitoring remote servers running Windows OS
• Proficient Knowledge in Managing and administration of Windows Server and knowledge in any of the below
• Linux
• Networking (LAN/WAN) experience, with knowledge of switching and routing technologies
• Windows Shell Scripting
• SQL Server Administration
• Virtualization & cloud computing experience
• Understanding of firewalling & security principles & technologies
• Ability to quickly and efficiently address Servers errors and alerts.
• Clean driving record and current WA driver's license
• Demonstrate honesty, integrity, fairness and respect with excellent interpersonal skills
• Professional attitude, presentation, demeanor
• Excellent English communication skills, both written and verbal
• Can listen to and understand other points of view, issues, concerns and respond appropriately

BENEFITS

• Opportunity for growth and advancement
• Paid medical and dental coverage
• Paid Vacation / PTO
• A great team culture

Cyemptive Technology is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin.Job Type: Full-time

Experience:

• Network Engineer: 5 years (Preferred)

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Workplace perks such as food/coffee and flexible work schedules

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